EFFECTIVE 12 AUGUST 2026 · LAST UPDATED 12 AUGUST 2026
1. Where we deliver
We currently deliver to addresses within the United Kingdom. International delivery is not yet available but is planned — check back or contact us if you are outside the UK.
2. Dispatch times
Every order is labelled and packed individually, so we do not ship same day. Orders are normally dispatched within 1–2 business days of payment. You will receive a confirmation email when your order is on its way.
3. Delivery options & cost
Standard Delivery — Royal Mail Tracked 48, from £3.35, typically arriving within 2–4 business days of dispatch.
Express Delivery — Royal Mail Tracked 24, from £4.05, typically arriving within 1–2 business days of dispatch.
The exact delivery cost is calculated at checkout from what is in your basket. Flat pots fit through a letterbox and post as a large letter, so they cost less; round tubs, bottles and powders must travel as a parcel, and our largest tub costs more again. Adding more items increases the charge by a small amount per item rather than doubling it. Delivery times are estimates provided by Royal Mail and are not guaranteed.
4. Tracking
All orders are sent on a tracked Royal Mail service. Your dispatch confirmation email will include tracking details where available.
5. Packaging
Orders are sent in discreet, unbranded outer packaging for your privacy.
6. Undelivered or returned parcels
If a parcel is returned to us as undelivered (for example, an incorrect address or non-collection), we will contact you to arrange redelivery. A further delivery charge may apply. Please check your delivery address at checkout — where a parcel is lost or returned because the address given was wrong or incomplete, we cannot refund the original delivery charge.
7. If a parcel does not arrive
Royal Mail does not treat an item as lost immediately. If your tracking has not updated and nothing has arrived, contact us 10 business days after dispatch for Tracked 48, or 5 business days for Tracked 24, and we will either replace the order or refund it in full. Please do let us know within a reasonable period so we can raise it with the carrier while the evidence is still available.
8. If a parcel arrives damaged
Tell us the same day, with a photograph of the outer packaging as it was delivered, before unpacking. Full detail is in our Returns and Refunds policy.
9. Questions
For any delivery query, email contactus@wellsparq.com and we will be glad to help.